What is the story behind the brand?

Our brand was created with a simple idea: to turn something we use every day into a true fashion accessory.

We wanted to create phone charms that are unique, colorful, and easy to wear, allowing everyone to add a personal touch to their phone.

Every creation is carefully designed to bring a fun, stylish, and unique touch to your everyday life. ♡

Where are your products made?

We work with carefully selected partners to offer quality products.

Every item is checked before being shipped to make sure it meets our standards.

How can I contact customer service?

For any questions about your order, delivery, or return, you can contact us at:

charmwell@outlook.fr

We will do our best to get back to you as soon as possible.

How do I place an order?

Select the items you would like to purchase, add them to your cart, and follow the checkout steps.

You will receive an order confirmation by email once your order has been successfully placed.

Can I change my order after placing it?

If you need to change your order, contact us as soon as possible.

We can only make changes if your order has not yet been prepared or shipped.

Can I cancel my order?

If your order has not yet been prepared, contact us as soon as possible so we can check whether cancellation is still possible.

Once your order has been prepared or shipped, cancellation may no longer be possible.

I haven't received my order confirmation email. What should I do?

First, check your spam or junk folder.

If you still can't find it, contact us using the email address you used to place your order so we can check its status.

How long does delivery take?

Orders are delivered within 5–7 business days after they have been shipped.

Please note: the order processing time is different from the delivery time.

Delivery times may occasionally be extended due to issues with the carrier or the destination.

How can I track my order?

Once your order has been shipped, you will receive an email containing your tracking information, when tracking is available.

You will then be able to follow your package until it is delivered.

What should I do if my package seems to be stuck?

If your tracking information has not been updated for several days, please contact us so we can look into the situation with you.

Delivery times can sometimes be extended due to issues with the carrier or the destination.

My package arrived damaged. What should I do?

If your package arrives damaged, please contact us as soon as possible and send us photos of the package and the item you received.

We will review the situation and let you know what to do next.

What happens if I am not home when my package is delivered?

If you are unavailable at the time of delivery, the carrier may offer another delivery attempt or leave your package at a pickup point, depending on the options available in your area.

We recommend checking your tracking information for the latest delivery details.

Can I return my order?

Yes. You have 30 days from the date you receive your order to request a return.

The item must be returned in its original condition, unused, and properly protected.

How do I make a return?

Contact us at charmwell@outlook.fr and include your order number and the item(s) you would like to return.

We will then provide you with the instructions needed to complete your return.

Please do not send your package back before receiving our return instructions.

How long do I have to return my order?

You have 30 days from the date you receive your order to request a return.

After this period, we will unfortunately no longer be able to accept your return request.

When will I receive my refund?

Once your return has been received and inspected, we will process your refund in accordance with our return policy.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Are your products covered by a warranty?

We pay close attention to the quality of our products.

If your item has a defect or a problem that appears to be related to manufacturing, please contact us with your order number and photos of the product.

We will review your request and offer an appropriate solution.

What should I do if my item breaks?

If your item breaks under circumstances that seem unusual, please contact us as soon as possible.

Please send us:

• Your order number
• A photo of the item
• A brief description of the problem

We will review the situation and determine the best solution.

Does the warranty cover damage caused by misuse?

The warranty generally does not cover damage caused by misuse, accidents, excessive pulling or force, normal wear and tear, or prolonged contact with water and certain chemicals.

Yes. We take the security of your personal and payment information seriously.

The information required to process your order is only used for purposes related to your purchase and in accordance with our privacy policy.